FAQ
Everything you want to know
Sizes, orders, delivery, returns and caring for delicate pieces, in brief. If you can't find the answer here, write to us and we'll reply directly.
- Help choosing your size
- 14-day returns
- A direct reply from us
01Answers
Before you choose, after you order
We've gathered the questions we're asked most often about dresses, corsets, sets and lingerie.
How do I choose the right size?
Measure your bust, waist and hips with a tailor's tape over thin underwear, and compare the figures with the size information on each product page. For corsets and blazers, waist and bust matter most. If you're between two sizes, write to us before ordering.
Can I get help choosing a piece?
Yes. Call us at 0763108698 or write to supra1natural@yahoo.com with the piece you're interested in, your measurements and the occasion. We'll tell you honestly which size and cut suit you.
How do I place an order?
Choose the piece in the store, select your size and add it to your cart. At checkout, fill in your delivery details, choose a payment method and submit your order. You'll then receive a confirmation with all the details.
Which payment methods can I use?
Available payment methods are shown and confirmed at checkout, before you submit your order. If you have a particular preference, ask us and we'll tell you your options.
How long does delivery take?
The delivery time is shown when you place your order, depending on the pieces chosen and your address. You'll also find all shipping details on the Shipping & Returns page.
How do I return a piece?
You have 14 days from receiving the parcel to return products. Notify us of the return by phone or email, then send the piece unworn, with tags attached and in its original packaging. The full steps are on the Shipping & Returns page.
Can lingerie be returned?
For hygiene reasons, briefs and lingerie can only be returned if unworn, with tags and protective packaging intact. Please try lingerie on over your own underwear.
Can I change the size?
Yes. Write or call us within the 14-day return period with your order number and the size you want. We'll check availability and tell you the simplest way to exchange.
How do I care for corsets and delicate pieces?
Always follow the care label. Generally, hand-wash corsets, lace and satin in cold water without wringing, and dry them flat, away from radiators. Store corsets flat or on a padded hanger so they keep their shape.
02Contact
Another question? Write to us
Call us at 0763108698, email supra1natural@yahoo.com or leave us a message in the form. We'll reply personally, with details about the piece you're interested in.
- Phone
- 0763108698